Gainsight

Pull user info to connect across tools.

Overview

Use the Gainsight integration to identify problems with your users and licenses before they occur. Integrating with Gainsight enables you to build boards that correlate fields within Gainsight and with other connected tools.

Generating API key

1. Log in to your Gainsight account.

2. On the navigation menu, click Administration. Go to Integrations > Connectors 2.0.

3. Click Create Connection.

4. In the Connector drop-down menu, select Gainsight API.

5. Click Generate Access Key.

Configure

Enable the Gainsight integration from Connections in the left sidenav. Click Connect and enter your Client ID, Client Secret, and Enterprise ID. Before connecting, Gainsight will sync for a few minutes while fetching data. Once connected, you can click the ... menu on the Gainsight integration tile to manage or disconnect the integration.

Data model

We automatically fetch and relate the following objects from Gainsight.

Supported objects

• Users

We support the following actions in Gainsight.

Supported actions

• None

Boards

When building a board, you can select any supported Gainsight resource as your object to indicate the data you want to surface on your board. We automatically determine the primary field for each object. The primary field is meant to be a unique representation of each record in a board.

An object in Stitchflow is a data type that is used to treat several different pieces of data as one unit.

Adding fields

Click Add field to select fields from both within Gainsight and across your other connected tools. We only show fields that can be joined with your chosen object.

Triggering actions

Click Integration actions in the top right of any board to view all available actions across your connected integrations. When selecting an action, you'll be prompted to fill out all required inputs necessary to run the action. Changes and updates made via actions will persist to all boards.

Stitchflow fetches Gainsight data every 24 hours.